Can I get Free Delivery?
We deliver FREE to all Australian Capital Cities & suburbs. Unfortunately we are unable to offer FREE delivery to outer rural country areas on large packages.
How do I find out the shipping cost?
Add the items you wish to order into your shopping cart. On the shopping cart page use the shipping calculator
to work out the delivery charge to your area.
Can I add items to my order after I have placed it?
You can before artwork has been approved. Any extra add ons after approval will need to be made as a new order.
Does it cost extra to have individual names on all of my glasses?
No we included them at no extra cost.
Will I get to see what my items will look like prior to engraving?
Yes we provide FREE digital artwork proofs with every order, they will be emailed to you for approval prior to engraving.
I have made a mistake or changed my mind with a personalised item I have ordered, What can I do?
Please email us ASAP and if your order has not been engraved we can make the necessary changes for you.
I am worried about glasses being broken it transit?
Glass breakage is very rare as we are very experienced in packaging for transit. We also include FREE breakage insurance with delivery of every order and will replace any broken glassware as soon as its been reported.
Simply email us a photo of the damaged/broken items within 7 days of receiving the goods and will will send out replacements ASAP.
How long will it take me to get my order?
We generally take approximately 10 business days to prepare personalised items, this time may vary depending on the time of year. Please allow extra time around Christmas and New Year due to high volume of orders, public holidays and business closure days.
How long is the delivery time?
Delivery times vary from 1-6 business days depending on your location in Australia. Typical delivery times are 1-2 days to Sydney, 2-3 days to Melbourne, Brisbane and Canberra, 3-4 days to Adelaide, 5-6 days to Perth and Hobart. Non metro area delivery will likely take 2-3 days longer.
Am I able to pickup my order?
No sorry we are an online shop only.
What is the quality of your your glassware?
We only use high quality brand name glassware. Most of our glassware is European or made in the USA.
Do you do discounts for bulk orders
Yes, the more you order the cheaper our prices get. Please view the product pages on this website for price ranges or email us for a quote.
Is the writing on the glass printed? Will it fade or disappear?
No. We use the latest in laser engraving technology on our glassware which permanently etches the writing into the glass
so it will never fade or scratch.
What are my payment options?
We offer a variety of payment options. Credit Card (Visa, Master Card). Direct Deposit. PayPal, for your
security and piece of mind. We also allow payment via Cheque or Money Order which is sent to our PO Box address.
Can you rush my order?
Yes. We can rush your order if need be, however you must arrange it with us prior to placing your order to confirm that we can
get it to you by the required date. We will do our absolute best to accommodate your needs.
Can I place orders by phone?
We prefer that you provide the details of your order through our website or by email to avoid any spelling mistakes.
Will I get an email confirmation?
Yes, you will receive an order confirmation via email straight after your order has been submitted. It will include any payment
details required depending on which method you chose.
We loved our engraved shot glasses that we gave to guests at our wedding. They were a huge hit and looked fantastic!
We recently purchased 2 Bohemia Crystal Wine Goblets with Engraving for a friend's birthday. We needed our order quickly and Engrave Works were very professional and fulfilled our order within a few days. We were very happy with the glasses, (and so was our friend!!) Thanks Engrave Works
Thanks for giving us something special too share with our guests and never letting them forget our wedding day :)
Really happy with the products that I received. Process was super easy from beginning to end and great customer service overall. Will definitely be buying from them again.
We gave these as a wedding present and they were received amazingly! Great gift to keep for a long time with sentimental value.
Bottle Opener Key Ring Engraved
Pair of Bohemia Crystal Wine Goblets with Engraving
Very Happy with the pair of Bohemia Crystal Wine Goblets and engraving for a friends 60th Wedding Anniversary , was an easy process and the delivery was on time & would I recommend for any occasion!
Engraved Conical Beer Glasses 425ml
Product was supplied quickly and design service was great.
Lovely! My daughter will love them
The tumblers are exactly as I had hoped. I am very happy with them. I was very appreciate that they were sent to Sydney after being delayed.
Engraved Beer Mug Glasses 500ml
Love the glasses I got - turned out better than I imagined and the super friendly service made ordering a doddle