Can I get Free Delivery?
We deliver FREE to all Australian Capital Cities & suburbs. Unfortunately we are unable to offer FREE delivery to outer rural country areas on large packages.
How do I find out the shipping cost?
Add the items you wish to order into your shopping cart. On the shopping cart page use the shipping calculator
to work out the delivery charge to your area.
Can I add items to my order after I have placed it?
You can before artwork has been approved. Any extra add ons after approval will need to be made as a new order.
Does it cost extra to have individual names on all of my glasses?
No we included them at no extra cost.
Will I get to see what my items will look like prior to engraving?
Yes we provide FREE digital artwork proofs with every order, they will be emailed to you for approval prior to engraving.
I have made a mistake or changed my mind with a personalised item I have ordered, What can I do?
Please email us ASAP and if your order has not been engraved we can make the necessary changes for you.
I am worried about glasses being broken it transit?
Glass breakage is very rare as we are very experienced in packaging for transit. We also include FREE breakage insurance with delivery of every order and will replace any broken glassware as soon as its been reported.
Simply email us a photo of the damaged/broken items within 7 days of receiving the goods and will will send out replacements ASAP.
How long will it take me to get my order?
We generally take approximately 10 business days to prepare personalised items, this time may vary depending on the time of year. Please allow extra time around Christmas and New Year due to high volume of orders, public holidays and business closure days.
How long is the delivery time?
Delivery times vary from 1-6 business days depending on your location in Australia. Typical delivery times are 1-2 days to Sydney, 2-3 days to Melbourne, Brisbane and Canberra, 3-4 days to Adelaide, 5-6 days to Perth and Hobart. Non metro area delivery will likely take 2-3 days longer.
Am I able to pickup my order?
No sorry we are an online shop only.
What is the quality of your your glassware?
We only use high quality brand name glassware. Most of our glassware is European or made in the USA.
Do you do discounts for bulk orders
Yes, the more you order the cheaper our prices get. Please view the product pages on this website for price ranges or email us for a quote.
Is the writing on the glass printed? Will it fade or disappear?
No. We use the latest in laser engraving technology on our glassware which permanently etches the writing into the glass
so it will never fade or scratch.
What are my payment options?
We offer a variety of payment options. Credit Card (Visa, Master Card). Direct Deposit. PayPal, for your
security and piece of mind. We also allow payment via Cheque or Money Order which is sent to our PO Box address.
Can you rush my order?
Yes. We can rush your order if need be, however you must arrange it with us prior to placing your order to confirm that we can
get it to you by the required date. We will do our absolute best to accommodate your needs.
Can I place orders by phone?
We prefer that you provide the details of your order through our website or by email to avoid any spelling mistakes.
Will I get an email confirmation?
Yes, you will receive an order confirmation via email straight after your order has been submitted. It will include any payment
details required depending on which method you chose.
Great communication & wonderful products shipped quickly.
Thank you very much, engrave works team! You did an amazing job with our dance group shot glasses! Much appreciate it!!!
Wanted something a little different for our guests, thought we would look at what engrave could do, so VERY VERY happy, looks great and so well done Thanks Engrave to assisting us in our day
Pair of Bohemia Crystal Wine Goblets with Engraving
Thank you! Everything was just what I wanted. Marg Munyard ☺
we are very happy with the glasses that you engraved for us, i have sent an email as we would like to order more but as yet haven't had a reply. if you could please send me a msg after receiving my e mail it would be greatly appreciated Thank you. Nicki Seeley
Easy to order, arrived quickly and looked exactly like the photo! Will definately use again. Thankyou!
Very pleased with the Glasses, excellent engraving, just as we wanted it. Very impressed with the care of the product, every care taken in the packaging for shipments. Comes highly recommended.
Beautiful set of Bohemia wine , Engravimg was professional and looked great. Would recommend to all
Thanks so much for completing my order with plenty of time to spare. The glasses were very well received, you did a great job.
Very happy with the engraved wine glasses I ordered. Arrived quickly, well packed so nothing broke and came very quickly.
Ordering items to Tasmania I usually expect some damaged items (freight companies to the island suck), but all items arrived in excellent condition and were very well packed to prevent breakage. Items arrived exactly as ordered.
Arrived very quickly
Thanks again- much appreciated
Great service. Got the order correct. Great quality product. Arrived in good time and shape.
Very prompt - as promised - very happy with the finished product
Exactly what I wanted and the etched glasses were a major hit. Many Thanks. Will be using your service again.
Very happy with the product
Design was exactly what I wanted
Good time frame good quality
We ordered 96x shotglasses with individualised guests names on their bombonberie. Guests absolutely loved this, as it allowed them to enjoy a shot of the spirits on their table, and then take the shotglass home as a reminder of the amazing day we had! Would definitely recommend Engrave Works! Thanks to your team so much for the beautfiul engraving and very timely delivery!
Kristina & Viet
Great communication, beautiful art work and really quick turnaround from order to delivery. Thank you.
Engrave works were given the order late by us- as a Christmas present- and they delivered on time so we could hand them out as nice Christmas gifts. We are all really pleased with the contact, the cost , the packaging and delivery and of course the end product and the quality of the workmanshsip. thanks Engrave Works
Glasses were beautiful. 100% happy with how they turned out. Thank you.
Personalised Shot Glasses Engraved
My order was filled urgently helping with a significant birthday gift. The glasses and engraving were great with brilliant customer service. Thanks so much!
Shot glasses are perfect. Responded to my emails quickly! Thank you!
it was exactly like the photos and sturdy exactly what i wanted.
Our wedding glasses arrived safely as they were very well packed and are exactly as we ordered. Thank you!
We loved them!!!
Design was spot on, super happy with my purchase
Good product. On time
They were great and fast shipping
Bottle Opener Key Ring Engraved
The shot glasses were amazing, came in good quality and were cheap! I will use this place again