For items received which are wrong or have been incorrectly custom engraved or printed being in the result of our own error, we will correctly re-engrave new items and send them to you as quickly as possible.

We offer FREE breakage insurance with all orders! We are very experienced in packaging glasses for transit however if in the rare event that there is a breakage during transit we will replace your item straight away.
You must email us a photo of proof of any breakage
You must inform us of any errors or breakages within 7 days after receiving of goods.

Engrave Works offer a re-engrave or money back guarantee for up to 7 days after receipt of goods. 
This means we back our products and service 100%.
If we make an error with your order it will be corrected to your requirements at no cost to you as quickly as possible.